Since March 2020, Airmic has been issuing Friday Reading, a curated series of readings and knowledge resources sent by email to Airmic members. The objective of Airmic Friday Reading was initially to keep members informed during the Covid-19 pandemic. Today, Airmic Friday Reading has evolved in scope to include content on a wide range of subjects with each email edition following a theme. This page is a searchable archive of all the readings and knowledge resources that have been shared.
Friday Reading Edition 264 (3rd October 2025)
New research from the Chartered Institute of Loss Adjusters (CILA) highlights how today’s loss adjusters must combine technical expertise with empathy and communication to meet the evolving needs of insurers and policyholders.
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Friday Reading Edition 264 (3rd October 2025)
From Ed Reis and Sarah Morris at Sedgwick – commercial property insurance is navigating a constantly evolving landscape in 2025, in which rising costs, labour shortages and the ever-present threat of business interruption are reshaping how claims are managed.
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Cyber claims Text
Friday Reading Edition 264 (3rd October 2025)
More and more organisations are experiencing first-hand how costly ransomware attacks can be in terms of time, energy and money. Behind the scenes, large cyber insurance claims are often an underpublicised source of stress for these organisations, many of whom may wish in retrospect that they had taken proactive steps that would have made the cyber claims process more efficient and more cost-effective.
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Friday Reading Edition 264 (3rd October 2025)
Results from the last survey on claims conducted by Airmic, in 2024, demonstrated how important claims service level are for Airmic members in choosing their insurer, and that they want the claims team of their insurers to be involved in the tender, quotation and renewal process.
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Friday Reading Edition 264 (3rd October 2025)
Captives often have access to financial claims data but not necessarily data relating to claims performance metrics. However, both are essential for considering the overall programme, and enhancing the availability and understanding of all available data can significantly improve decision-making processes.
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Friday Reading Edition 264 (3rd October 2025)
Claims fulfilment is the most visible and direct way an insurer can support customers’ sustainability ambitions.
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