fastTrack webinar: Insurance notifications and claims as a strategic asset

Claims – the insurance industry’s ultimate product and your strategic partner

The Claims function is evolving to become a more strategic partner to clients, driving real value through innovative solutions and proactive engagement, as well as leveraging data insights to maintain a competitive advantage.

• Claims is integral from the start of the insurance journey, with Claims teams increasingly involved in new business tenders, quotations, and, of course, renewals. Early engagement promotes transparency, shapes policy wording, and strengthens collaboration among underwriters, brokers, and clients. Claims professionals must understand clients’ industries, anticipate regulatory trends, and proactively mitigate risks to keep policies relevant and responsive.
• Claims teams also offer significant value through data and insights. By analysing trends and past losses, they can help clients identify emerging risks and refine risk management strategies. As technology advances, especially with AI and large language models, administrative tasks can be automated, freeing Claims professionals to focus on customer engagement and high-impact activities.
• Finally, strategic collaboration between insurers, brokers, and clients is essential. As client expectations grow, claims performance must evolve, driven by innovation, responsiveness, and shared goals.

Ultimately, the Claims function has become a strategic partner, delivering value not only during a loss but across the entire insurance lifecycle.

By the end of the session, you will be able to:

1. Identify how and why the claims function has become a key strategic partner to you and your business 
2. Realise the claims data and insight available to help you make informed commercial decisions  
3. Recognise the links between digital maturity, claims management and client satisfaction
4. Describe the efficiency that real time communication facilitates between the client, broker and insurer for faster reporting
5. Identify key enablers to achieve success

Speakers:

Julian Strutt , Director - Property & Real Estate, Charles Taylor Adjusting

Will Jones, Claims Director – Multinational & Client Services, CNA Hardy