JOB PURPOSE
This role is being introduced to support the Senior Compliance & Fraud Risk Manager coordinate fraud risk
management across the company and to oversee and manage the Revenue Protection Team.

To assist the Senior Compliance & Fraud Risk Manager understanding fraud risks at easyJet and in setting
fraud risk strategy

• To provide fraud risk management support to the business to help in the prevention, detection and remediation of fraud
• To undertake investigations into suspected fraud, corruption or serious misconduct posing a significant risk easyJet, including managing the company’s whistleblowing process and reporting
• To oversee the development of the Revenue Protection team strategy and work closely with the Revenue Protection Lead to oversee day to day activities in the Revenue Protection team (including line management of all members of the team)

JOB ACCOUNTABILITIES
The Fraud Risk and Revenue Protection Manager will be responsible for:

• Driving easyJet’s fraud risk management programme, working with fraud risk owners and members of the easyJet fraud forum
• Providing expertise to help business owners identify fraud risk and embed appropriate response strategies to prevent and detect
• Conducting fraud investigations and fraud deep dives
• Supporting business owners in managing all significant fraud incidents, in particular root cause analysis and identifying appropriate remedial activities, including delivering easyJet’s internal fraud risk forum
• Developing and keeping fraud related policies, processes and procedures up to date
•  Attending external fraud risk forums to receive and share best practice.
• Assisting in the creation of a robust strategy for the Revenue Protection team and its activities
• Building and maintaining appropriate internal and external relationships including fraud screening providers, card acquiring banks, payment service providers, card schemes and law enforcement
• Line managing a team of Revenue Protection Specialists, responsible for mitigation of payment fraud
• Developing and keeping revenue protection policies, processes and procedures up to date
•  Acting as a point of contact with the Revenue Protection Lead where issues require escalation
• Managing the ‘Speak Up, Speak Out’ (whistleblowing) process, including promotion of the process and Union engagement
• Providing ‘Speak Up, Speak Out’ (whistleblowing) reports for the Airline Management Board (AMB) and the Audit Committee
• Providing reports on fraud for the AMB and Audit Committee
• Owning and updating a number of Corporate Policies (to be confirmed)
• Providing assurance against any policies owned'
• Deputising for the Fraud and Revenue Protection Manager as and when required

COMPETENCIES
In line with the Competency Framework for job family HMP (Management & Professional) which cover:

• Ownership and Delivery. Has a clear focus to deliver results, working to targets, reviewing progress and adapting their plans accordingly, motivating themselves/the team to achieve.
•  Business Performance. Understands business and external environment, is cost conscious and understands the longer-term perspective and implications of decisions.
• Innovation and Change. Is open to new ways of doing things and questions existing approaches, views change as an opportunity, comfortable working in a dynamic and ambiguous environment.
• Building Relationships. Expresses ideas confidently and clearly, builds positive and constructive relationships with others, gets to know colleagues within their own team and supports them to ensure team goals are achieved.

KEY SKILLS REQUIRED

• A true self-starter (and finisher), with high levels of motivation and enthusiasm
• An expert communicator, able to inspire and influence senior colleagues regarding fraud risk, including interpersonal, sensitivity, negotiation, influencing, written and presenting
• Ability to challenge whilst building strong relationships, both internally and externally
• Excellent planning and organisational skills to manage multiple streams of works simultaneously
• Ability to identify issues, formulate solutions and drive change. Creating an environment for continuous improvement across the team
• Ability to think strategically across multiple disciplines
• Sound commercial judgement is essential
• Ability to reorganise/ restructure processes and outputs to enhance efficiency and value
• Proven record of strong attention to detail, ensuring solutions answer key objectives that are aligned to vision
• Proven record of line management experience
• Proven experience of conducting business integrity investigations and reporting on results.
• Maintaining superior levels of confidentiality (as necessary in such a sensitive role)
• Ability to build connections and work collaboratively across boundaries at all levels
• Experience of effectively developing and using data to deliver risk improvements.
• Experience of managing commercial relationships with any outsourced service providers regarding antifraud and compliance activity
• To input into strategic projects regarding fraud risk
• As part of the wider Risk and Assurance team, promote ethical behaviour across the business. Conduct yourself with integrity and objectivity at all times

SOFT

• Ability to communicate complex ideas very simply at all levels
• A leader, with the ability to drive strong performance, develop talent and resolve performance issues
• Ability to manage upwards, across a number of senior roles
• Strong multi-tasking skills and experience of balancing priorities to meet deadlines
• High level of integrity, professionalism and confidentiality
• Good organisational skills and a structured approach
• Innovative; willing to suggest and consider alternate approaches that deliver value to the business.

QUALIFICATION & EDUCATION

• High degree of numeracy
• Strong MS Word/ Excel/ PowerPoint/ Outlook and general computing skills
• A qualification in fraud investigation /risk management is desirable, (including one currently in progress)

BENEFITS

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5/7% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

LOCATION & HOURS OF WORK
We know that flexibility, balance and wellbeing are more important than ever right now. Whether that’s working
remotely, part time, or needing extra support when times are tough. This full-time role will be based in Luton
(Hybrid/remote working options available) and will be 40 hours per week. Remember, we are
always #happytotalkflex