THE TEAM
The Business Resilience Team play a key role in enhancing the organisations capability to respond to and recover from major incidents. Responsible for development, implementation, and continuous improvement of Incident and Crisis framework, Business Continuity and Emergency Response plans. The team deliver this with an integrated approach, collaborating across the entire easyJet entity, including Group Operations Services (GOS) and easyJet Certificated Organisations in the UK, Austria and Switzerland.
JOB PURPOSE
> To ensure that appropriate contingency, continuity and crisis management plans and procedures exist across the business in line with easyJet’s integrated resilience framework and to continue to develop and improve the capability of the business to respond to events that negatively impact the brand, reputation and group financial position.
> To ensure robustness of the company’s response to events that can negatively impact the brand reputation and financial position. The role will be supporting the organisation with a framework of documentation, guidance and coaching that enables the creation and validation of appropriate response, contingency and continuity plans.
> To ensure that key crisis management facilities are in a state of readiness at all times and make a significant contribution to the delivery of the team objectives.
> To support and develop the company’s approach to post-aircraft accident humanitarian response.
> To support in the designing and delivering the exercise and training programme and simulation sessions for the Crisis Management Team, Business Continuity coordinators and Emergency response teams.
JOB ACCOUNTABILITIES
> Assist all functional areas in the business to create, validate and regularly test crisis management, emergency response and business continuity plans.
> Provide support to the Crisis Management Team during any crisis centre activation, as a subject matter expert and by ensuring that the facilities are in a ready state at all times.
> Support the ADY - Recovery Centre and other decant facilities to ensure readiness for invocation.
> Define, maintain and review departmental standard operating procedures.
> Update, maintain and distribute departmental manuals.
> Facilitate exercise planning sessions, working with stakeholders, including identification of key objectives and designing exercises accordingly.
> Maintain rolling 12 month exercise programme, tracking exercises and real activations.
> Identify areas of the Integrated Resilience Framework that would benefit from a Continuous Improvement Review, ensuring that the overall objectives of the Business Plan are not compromised.
> Conduct reviews to enable effective assessment of crisis management and/or major business continuity activations to ensure any learning is incorporated into future planning.
> Be an advocate and super-user for various notification and alerting software systems.
> Work cross-functionally, seek to raise awareness of business resilience and advocate best practice across the Group companies.
> Support the development, maintenance and improvement of Station Emergency Response plans to respond to an aircraft accident/incident, including activation processes for and Special Assistance Teams (SAT).
> Be responsible for managing key departmental projects, from inception through to implementation.
> Facilitate training at network stations, deliver familiarisation sessions to CMT departmental reps and provide subject matter expertise in conjunction with design of any new relevant training.
> Maintain team’s online presence and meet other internal communication requirements.
> Fulfil the role of BR representative on-call - responding to activations where required.
KEY SKILLS & EXPERIENCE REQUIRED
> Knowledge of resilience streams including crisis management, emergency response, business continuity, and IT disaster recovery.
> Ability to build connections and work collaboratively across boundaries at all levels.
> Project management experience with excellent planning and organisational skills to manage multiple streams of work simultaneously with proven track record of delivery.
> Experience of working with and within operational procedures.
> Experience of working effectively with external bodies (suppliers, regulators, local authorities etc.)
> Experience of working in a cross-functional environment.
> Experience of working in a cross cultural environment where one size doesn’t fit all.
> Experience of running and facilitating exercises, workshops and group activities, ideally in emergency response/crisis management scenarios
> Experience in training delivery and providing subject matter expertise in a learning environment, ideally in emergency response/crisis management scenarios
BENEFITS
> Competitive base salary
> Up to 20% bonus
> 25 days holiday (pro rata)
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
LOCATION & HOURS OF WORK
This permanent role will be based in Luton and will be 40 hours per week, hybrid working available! Some travel is required to provide training, support and execution of key accountabilities. Remember, we are always #happytotalkflex.