JOB ACCOUNTABILITIES

• Writing and updating training material, tutorials, and procedural documentation as required.
• Perform ad hoc user acceptance testing as and when required.
• Monitor and accurately investigate ASRs reported in SafetyNet.
• Maintain Company iPad hardware and app feedback log.
• Provide support and guidance to the Base Management and Crew Training teams to ensure process and procedures are maintained.
• Perform Company iPad support via IT Service Desks and Workplace posts. 
• Conduct iPadOS audits on a regular basis to ensure all devices are compliant. 
• Conduct Electronic Flight Folder (eFF) and Return Flight Documentation audits on a regular basis to ensure compliance.
• Conduct device asset management audit on a regular basis to ensure inventory list is up to date.
• Conduct ad-hoc audits as and when required.
• Support Flight Operations Digital Operations team in day-to-day activities.
• Support and engage in team projects to seek continuous improvement.
• Administration of operational manuals and associated documentation updates.
• Plan, schedule and manage documentation projects.

KEY SKILLS REQUIRED

• Experience within a support/administration function role within a large organisation and complex environment
• Background in operational delivery aligned to strategic goals
• Strong stakeholder engagement - able to communicate and influence at all levels both internally and externally
• Ability to prioritise in an ever changing and fast-paced environment and on own initiative
• Resilient and able to work well under pressure and within strict deadlines
• Demonstrates the easyJet, ‘one team’ culture, driving out any division or silo mentality
• Confident use of IT (Outlook, Excel, Communications tools)
• Evidence of process design and improvement
• Demonstrable experience of driving performance through delivery of multiple KPIs including employee engagement.
• Strong written and communication skills with the ability to work cross functionally.

HOURS OF WORK

This role is a non-flying role working 5 days out of 7 on a full-time basis – based in Luton but flexible on Location.