JOB ACCOUNTABILITIES

• Performing user acceptance testing for crew device hardware, build configuration, security, operating system, and applications.
• Working with relevant SMEs to ensure apps and content are fit for purpose.
• Author and maintain user guides, training material and procedural documentation as required.
• Ensure developments and enhancements to device platform is effectively communicated to end-users, management, and training departments.
• Monitor and accurately investigate ASRs reported in SafetyNet.
• Liaise with all relevant easyJet departments to ensure a close working relationship.
• Liaise with all relevant suppliers to ensure an efficient and effective service.
• Recording, responding to, and administering an effective system of feedback on the performance of the Company iPad EFB, and any applicable software installed.
• Coordination of all proposed additions, changes, or amendments to EFB procedures with Flight Operations Manager – Digital Operations as applicable.
• Ensuring that the EFB Policy and Procedures Manual is updated and maintained in accordance with applicable regulations and company standards with the Flight Operations Manager – Digital Operations and Swiss AOC EFB administration team.
• Responsible for applicable Company iPad application roadmap(s).
• Deputising for FlySmart+ Gateway administration and working with relevant SMEs to ensure updates are published as planned as and when required.
• Perform Company iPad support via IT Service Desks and Workplace posts.
• Additional duties & responsibilities as instructed by the Flight Operations Manager – Digital Operations.

Requirements of the Role - External

Requirements for the Role

ESSENTIAL SKILLS

• An understanding of the iOS and iPad platform.
• Experience at creating end-user training materials.
• Experience of test execution in a Business Systems environment.
• Knowledge of business processes and terminology.
• Good analytical and problem-solving skills.
• Ability to build relationships across all levels of the organisation.
• Excellent communication skills.

DESIRABLE SKILLS

• Understanding of EASA regulation SPA.EFB.100.
• Experience of a business change management process.
• Experience working with Flight Operations EFB applications.
• Experience in the aviation sector is advantageous.
• Experience managing application roadmaps.

PERSONAL ATTRIBUTES

• Excellent interpersonal and communication, skills.
• Decisive and analytical, with close attention to detail.
• Proactive and resilient with the ability to manage workload to tight deadlines.
• Flexible and confident with a positive approach to change and innovation.
• Strong stakeholder management.

What’s the deal?

• We’ll give you the freedom to explore new opportunities.  We value new ideas.
• This is a vibrant place to work. Our pace makes us exciting. Join us and you’ll share in the fun.

This is a full-time role and will be 40 hours per week with some international travel.

Applicants must have the right to work in the country where the role is based and will provide upon request, proof of Right to Work in the relevant country