Job Purpose:

Supporting CCEP’s Corporate Risk Management function, the Claims Risk Manager reporting to the Director of Risk Management will be engaged in three key areas:-

1. Focusing on reducing CCEP’s Total Cost of Risk (TCoR) by defining, developing and implementing effective insurance claims management processes together with a focus on data management and analytics across all CCEP Business Units (BU’s)
2. Handling a range of Commercial insurance claims including but not limited to Property, General Liability, Employers Liability, Motor Fleet, Credit, Cargo and Executive Protection programmes
3. Liaising with external service providers including insurers, brokers, TPA’s, lawyers and loss adjusters on a daily basis, investigating claims and negotiating settlements with assistance from other internal stakeholders including QESH (Quality, Environment, Safety and Health) and Legal whilst ensuring claims are settled promptly and efficiently and that all documentation is maintained to optimise potential recovery of losses from third parties

Main Responsibilities:

• To work closely with the Director of Risk Management  providing focus and leadership to implement claims risk management strategy across CCEP including the implementation of appropriate management reporting systems
• To support transition management projects associated with CCEP corporate development activities
• To develop, document and publish ‘best practice’ processes to support the administration of insurance claims across all CCEP Business Units ensuring compliance with insurance notification requirements
• To manage the administration of insurance and related litigation claims across all current and legacy CCEP Group and Local insurance programmes
• To support administration of insurance and related litigation claims through:-
  • Attending periodic meetings with external stakeholders to discuss ongoing claims
  • Producing MI including analysis, dashboards and reports on claims to internal stakeholders
  • Collating documentation to assist our insurers in defending claims and minimising future risk, eg. obtaining witness statements, personnel and payroll information, obtaining risk assessments, flagging up any potential trends to the site management, ensuring all accidents are reported and investigated internally etc.
  • Supporting CCEP Consumer Response Teams and CIC’s (Consumer Interaction Centres)
• To manage expenditures relating to claims settlements, monitor loss provisions for uninsured and self-insured losses
• To evaluate claims settlements and facilitate recoveries from 3rd parties for insured and uninsured losses where possible to mitigate CCEP’s TCoR
• To maintain and update CCEP Group and Local BU claims management policies, procedures and claim files
• To analyse claims, identifying trends, develop lessons learnt and potential solutions that mitigate CCEP’s future exposure to loss
• To represent the Risk Management function when communicating with (a)insurance loss adjusters, (b) claim intermediaries (c) insurers, (d) brokers and (e) CCE-appointed external TPA’s and solicitors and provide regular updates on CCEP as required.
• To assist in conducting contract reviews of 3rd party claims service providers, establishing effective SLA’s (Service Level Agreements) together with KPI’s in alignment with CCEP standards
• To keep abreast of developments and trends in the Global and Local insurance claims marketplace by obtaining market updates, conducting benchmark studies and face-to-face meetings with the key claim stakeholders involved in providing insurance coverage to CCEP
• To manage and develop relationships with internal and external stakeholder to facilitate the delivery of best in class risk management, insurance practices and procedures.
• To support Risk Management projects as required in other areas including but not limited to risk financing, placements, contract reviews, broker and insurer performance reviews, vendor RFP’s, RMIS plus delivery of Risk Management training  to external and internal stakeholders etc.
• To identify opportunities to utilise insurance bursaries supporting delivery of Risk Management objectives
• To support the design and delivery of pre-loss scenario test exercises and post loss lessons learned communications
• To support the design and delivery of the Risk Management Stewardship Reports

Candidate Requirements:

Qualifications:

• Legal, Risk Management or business degree
• Professional qualifications - ACII
• Professional qualifications IRM or equivalent preferred

Experience:

• 7 years+ legal and/or insurance claims background required ideally with experience of operating within a multinational organisation
• Strong organisational and IT skills, commercial acumen, team working and ability to influence, challenge and act proactively
• Experience of managing claims attaching to Global and Local insurance programmes for international business
• Good current working knowledge of insurance, liability and indemnity provisions within contracts
• Strong industry contacts and well networked

Technical Skills:

• Analytical mind-set and capable of investigating complex processes and documentation
• Ability to summarise complex analysis into simple persuasive summaries and take away messages
• Ability to develop reports and tools that drive efficient and effective management decision making
• Strong systems and analytical ability with experience or knowledge of RMIS and reporting tools an advantage
• Excellent communication and presentational skills
• Ability to deal with and prioritise workload plus work to deadlines
• Results orientated combined with a proactive and self-motivated approach whilst working within a team and cross learning environment
• Willing and able to identify opportunities for improvement and to drive change

Behavioural Competencies:

• Curiosity, ambition to understand and make Claims Management processes, products and service delivery better
• Confidence, robustness and ‘edge’ to deal with challenging situations and deliver agreed outcomes
• Good multi-tasking and organisational skills to succeed in technical expertise role
• Demonstrate lateral thinking and a pragmatic ability to execute projects in line with business case