From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola European Partners (CCEP) is a major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, our employees make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

What you become a part of

Supporting CCEP’s Corporate Risk Management function, the Claims Risk Manager reporting to the Director of Risk Management will be engaged in three key areas:-

1. Focusing on reducing CCEP’s Total Cost of Risk (TCoR) by defining and developing an effective insurance claims management and database strategy across all CCEP Business Units (BU’s)
2. Handling a range of Commercial claims including but not limited to Property, General Liability, Employers Liability, Motor Fleet, Credit, Cargo, Business and Executive Protection programmes
3. Liaising with external service providers including insurers, brokers, TPA’s, lawyers and loss adjusters plus internally at CCEP on a daily basis, collating details on and investigating claims and negotiating settlement within area of responsibility with assistance from other internal teams including QESH and Legal whilst ensuring claims are settled promptly and efficiently and that all documentation is completed in support to optimise potential recovery of losses from third parties

What to expect

• To work closely with the Director of Risk Management providing focus and leadership to implement claims risk management at all levels across CCEP including the implementation of appropriate management reporting process
• To develop, document and publish ‘best practice’ processes to support the administration of insurance claims across all CCEP Business Units ensuring compliance with insurance notification requirements
• To oversee insurance claims ensuring proper and pro-active handling for prompt and effective resolution of first and third party claim
• To manage the administration of insurance and related litigation claims across all current and legacy CCEP Group and Local insurance programmes
• To support administration of insurance and related litigation claims through:-

- Attending periodic meetings with external stakeholders to discuss ongoing claims
- Producing MI including analysis, dashboards and reports on claims to internal stakeholders
- Collating documentation to assist our insurers in defending claims and minimising future risk, eg. obtaining witness statements, personnel and payroll information, obtaining risk assessments, flagging up any potential trends to the site General Manager or Director, ensuring all accidents are reported and investigated internally
- Supporting CCEP Consumer Response Team

• To manage expenditures relating to claims settlements, monitor loss provisions for uninsured and self-insured losses
• To evaluate claims settlements and facilitate recoveries from 3rd parties for insured and uninsured losses where possible to mitigate CCEP’s TCoR
• To maintain and update CCEP Group and Local BU current plus legacy claims management policies and claim files
• To analyse claims, identifying trends, develop lessons learnt and potential solutions that mitigate CCEP’s future exposure to loss
• To represent the Risk Management function when communicating with (a)insurance loss adjusters, (b) claim intermediaries (c) insurers, (d) brokers and (e) CCE-appointed external TPA’s and solicitors and provide regular updates on CCEP as required.
• To assist in conducting contract reviews of 3rd party claims service providers, establishing effective SLA’s (Service Level Agreements) together with KPI’s in alignment with CCEP standards
• To keep abreast of developments and trends in the Global and Local insurance claims marketplace by obtaining market updates, conducting benchmark studies and face-to-face meetings with the key claim stakeholder involved in providing insurance coverage to CCEP
• To manage and develop relationships with internal and external stakeholder to facilitate the delivery of best in class risk management, insurance practices and procedures.
• To support Risk Management projects as required in other areas including but not limited to risk financing, placements, contract reviews, broker and insurer performance reviews, RMIS plus delivery of Risk Management training to external and internal stakeholders etc.
• To manage any insurance bursaries in liaison with the Assoc. Director Loss Prevent and identify opportunities to utilise available bursaries to support delivery of Risk Management functional objectives
• To review, maintain and update as required CCEP’s litigation databased covering insurance related claims
• To support the design and delivery of pre-loss scenario test exercises and post loss claim modelling for future, current and legacy claims
• To support the design and delivery of the Risk Management Group and BU specific Stewardship Reports

What we expect of you

Qualifications:

•Legal, Risk Management or business degree
•Professional qualifications - ACII
•Professional qualifications IRM or equivalent preferred

Experience:

• Solid legal and/or insurance claims background required ideally with experience of operating within a multinational organisation
• Strong organisational skills, commercial acumen, team working and ability to influence and challenge and act proactively
• Experience of managing claims attaching to Global and Local insurance programmes for international business
• Good current working knowledge of insurance, liability and indemnity provisions within contracts
• Strong industry contacts and well networked

Technical Skills:

• Analytical mind-set and capable of investigating complex processes and documentation
• Ability to summarise complex analysis into simple persuasive summaries and take away messages
• Ability to develop reports and tools that drive efficient and effective management decision making
• Strong systems and analytical ability with experience or knowledge of RMIS and reporting tools an advantage
• Excellent communication and presentational skills with an ability to communicate clearly both orally and in writing
• Ability to deal with and prioritise workload and work to deadlines
• Results orientated combined with a proactive and self-motivated approach whilst being able to work within a team
• Willing and able to identify opportunities for improvement and to drive change

Behavioural Competencies:

• Ongoing curiosity and ambition to understand and make Claims Management processes, products and service delivery better
• Sufficient confidence, robustness and ‘edge’ to deal with challenging situations and deliver agreed outcomes
• Good multi-tasking and organisational skills to succeed in solo technical expert role
• Perceptive
• Negotiating
• Teamwork
• Communication Skills (Listening, Speaking, Writing, Inquiring)
• Presentation Skills (Presenting)
• Attention to Detail (Observant)
• Entrepreneurial (Risk Oriented, Competitive)
• Analytical Thinking (Strategic Thinking, Thinking Systematically, Problem Solving)
• Customer Focused
• Project Management
• Process Management

Application

If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch.

We believe that equal opportunities means inclusion, diversity and fair treatment for all.