JOB SUMMARY

The Senior Insurance Analyst supports the Insurance Department to procure and manage Marriott's International insurance programme to protect the company and its customers/associates against various property, liability, employee and financial risks.

The Insurance department is responsible for designing and marketing insurance programmes and negotiating pricing and terms. The department also reviews most legal agreements to limit the corporation’s exposure to loss and assure regulatory and contractual compliance including policies procured by vendors, Owners and Franchisees.  The team maintains broker, insurer and loss adjusting relations and serves as a resource to internal business stakeholders on higher risk activities, insurance and matters across the business.

REPORTING RELATIONSHIPS

The Senior Insurance Analyst – Europe directly reports to the Director, Insurance – Europe who has a dual reporting line to the Senior Director, Insurance – International and the Vice President, Business Finance & Administration – Europe.  The position does not supervise anyone.

BUSINESS CONTEXT / LOCATION / LANGUAGE

• Full Time position based at the Europe Office, London (Barnard’s Inn, 86 Fetter Lane, London, EC4A 1EN)
• Language Requirements – High proficiency (speaking, reading and writing) in English
• Travel Requirements – Travel may be required

SPECIFIC DUTIES / EXPECTED CONTRIBUTIONS

• Maintain international insurance pipeline, schedules and hotel billing to ensure continuity of coverage.
• Manage and maintain the data collection process for the European portfolio including analysis / reconciliation of renewal exposure information and premiums to determine change in exposure that may impact pricing ensuring data accuracy in risk management systems and broker data.
• Assist with premium allocations to include invoice reconciliation and management of annual maintenance schedules
• Manage day-to-day broker and insurer workflow and network including timely and proper issuance of policies, invoicing and hotel/office briefs
• Work with multi-national insurance advisors to determine in-country insurance conditions and review local policies
• Management of department risk management information system / database (RMIS) to include tracking of insurance compliance and continuous system improvements
• Carry out quality checks on RMIS data to ensure information is up to date and accurate processes are correctly followed.
• Interpret insurance clauses under Franchise and Management agreements and demonstrate ability to explain coverage and/or potential exposures to internal and external stakeholders or business partners
• Monitor insurance provided by managed owners and franchisees to ensure contractual compliance and notification of deficiencies as appropriate
• Co-ordinate with Development Asset Management to ensure insurance requirements under the Critical Path for pre-opening/new hotels are met and track the status for upcoming openings.
• Organize and develop insurance presentations and/or summaries for internal and external purposes
• Co-ordinate Risk Management training seminars, academies and workshops to include marketing and operational responsibilities amongst others 
• Point of contact and coordinator for vendor contractual review and negotiation of insurance and indemnity provisions of hotel level and above property agreements
• Coordination of the Business Case Analysis (BCA) process and support the risk analysis of vendors’/concessionaires’ exposures including higher risk / hazard activities business case analysis (BCA) process 
• Support multi-channel hotel / office communications pertaining to insurance renewals, data capture, invoicing, and claim reporting processes to hotels and offices
• Review and reconcile invoicing and premium allocation with hotel level and above property accounting teams
• Support the Franchisee insurance offering (HOOP) for improved contract compliance and management of marketing material, internal and external communications, broker/insurer relations etc. Identify continental coverage gaps or overlaps of insurance across disciplines
• Marketing of insurance programs to non-participating hotels
• Support to optimise internal and external (adjusters) claims best practice
• Conduct monthly claims/loss analysis to ensure data accuracy, identify trends, loss performance and proactively evaluate risk controls for improvement
• Operations liaison for guest and associate incident inquiries from hotels and continent leadership whilst supporting the team on low value claims under $50k, including evaluation and monitoring of insurer handling and audits.
• Competitor and Industry Benchmarking Analysis
• Other tasks and projects as assigned by the Director, Insurance.

CANDIDATE PROFILE – KNOWLEDGE & SKILLS

Experience:

• University degree ideally in corporate risk management or a related field
• Minimum of 5 years of progressive job experience in insurance underwriting; brokerage, claims or risk management
• Strong proficiency in Microsoft Office (Excel and PowerPoint a must)
• Thorough analytical skills and demonstrated ability to identify trends                               
• Strong prior experience with the development or day-to-day management of a RMIS
• Strong problem-solving skills with an ability to develop or encourage alternative or new innovative solutions when appropriate
• Strong interpersonal and presentation skills with an ability to influence and communicate effectively with insurance and non-insurance professionals
• Experience with multinational operations and multi-lingual skills a plus
• Ability to build consensus amongst various stakeholders with competing priorities
• Positive attitude and a high level of enthusiasm and energy
• Ability to work independently and prioritise multiple projects while meeting required goals and deadlines
• Develops and maintains effective relationships with both internal and external customers / stakeholders
• Prior CII or IRM coursework encouraged