Key Responsibilities

• Support all aspects of risk operations including risk assessment planning, delivery, and reporting. 

• Facilitate risk workshops with senior stakeholders across the business, including emerging and climate related risks. 

• Support risk owners and BU leaders to articulate and assess risk (both threat and opportunity) and draw up appropriate management plans. 

• Work with the business to identify and assess existing controls and new action plans required to effectively manage the risks identified. 

• Build close working relationships with key partners/stakeholders to develop and maintain strong collaborative working relationships to promote, embed and develop risk management and a risk aware culture.  

• Support the risk-leads to maintain their Risk Registers, Risk Action Plans and significant Risk Dashboards in each part of the business. 

• Be a key escalation point for risks that threaten or enhance the achievement of objectives. 

• Coordinate reports to appropriate Risk Meetings, attend and contribute to these meetings 

• Facilitate deep dives into significant risks when needed 

• Support Risk Committees and meetings  

• Support the development of appropriate risk management reporting for senior leadership. 

• Provide support, education, and training to the business to build risk awareness and to promote a positive and transparent risk culture within the organisation. 

• Support the Group Head of Enterprise Risk Management to review the Group’s risk and control environment to identify key risk indicators and set clear actions, where required to respond to those risks. 

• Assist the implementation and testing of Business Continuity Management 

• Support the implementation and training on the risk management system 

• Work closely with Internal Audit and other assurance functions to provide risk information to gain assurance on the quality of risk management controls. 

• Maintain knowledge of Group Risk Management standards and external requirements such as the ISO 31000, FRC regulations and guidance etc. 

• Ensure the divisional/functional risk registers are kept up to date and a live, dynamic risk tool. 

 Specialist skills and experience 

• Excellent leadership skills. 

• Commercial understanding/acumen of business KPIs.  

• Proficient in Word, Excel, PowerPoint, MS Project, and Visio. 

• Excellent presentation skills. 

 Customer Focused 

• Develop, review and challenge strategic business plans and understand key inter-relationships between initiatives. Brings the stakeholder experience into every journey. 

• Takes accountability for identifying and addressing underlying issues that may affect Operational service levels, 

• Listen and ask questions to understand our customers’ needs. 

 Innovation Hungry 

• Produce new ideas to make things better and share failures and mistakes to ensure others learn from them. 

• Knows what we are trying to achieve and be comfortable changing approach when the old way is not working. 

 Ambitious and Competitive 

• Demonstrate can do attitude at all times and believe in challenging and developing ourselves. 

• Fast learner with clear career ambitions for the future. 

 One Company 

• Team player who builds excellent working relationships with other team members and stakeholders alike. Works across functions to solve problems. 

• Managing complex, multi-functional, cross-organisation project teams, including liaison with 3rd parties. 

• Responsibility for designing and delivering step-change improvements to the customer experience and operational effectiveness.  

• Leadership of teams. 

• This role will involve international travel