Job purpose:

To oversee all activities related to insurance, from obtaining adequate and appropriate cover through to the management & payment of claims, to ensure that the organisation adequately protected.

Principal accountabilities:

1

To lead on insurance strategy for the business. Including renewals and tenders, excess structures, and types of cover. Including but not limited to our property, employers’ liability, public liability, and motor.

2

To ensure claims are dealt with promptly and effectively. To ensure we defend robustly against inappropriate claims.

3

Maintaining and collecting our insurance data and records, and using this to spot trends and to inform insurance strategy. To advise on data requirements from the rest of the business to support insurance renewals and tenders.

4

To develop and oversee our procedures for claims handling. To use learning from claims handling to feed back to the business through regular reporting. To make sure that regardless of whether claims against us are successful or not, we deliver high quality customer service.

5

To lead on recovery of costs where appropriate from third parties’ insurances.

6

To manage relationships in the insurance market:  insurers, brokers, advisors and solicitors.

7

To contribute to setting the department’s budget, and to manage, monitor and analyse expenditure.

8

Keep up to date with legislation, regulations and best practice and ensure our policies and procedures are kept up to date and compliant

9

Monitor and report on Key Performance Indicators for claims management

Relationships:

External:

• Insurers and insurance brokers
• Litigation solicitors, loss adjusters and insurance advisors
• Residents and third parties making insurance claims

In this role you will deal with colleagues from a wide range of departments, including:

• Front line colleagues in Asset Management and Housing Management
• HR, in connection with EL claims
• The finance department for budgeting and reporting
• Corporate health and safety

Person specification:

• Technically strong
• Appetite to take on a diverse set of complex challenges
• Works collaboratively with colleagues
• Comfortable giving and taking constructive feedback
• Eager to deliver an excellent service to colleagues
• Takes responsibilities of a management position seriously

Knowledge, skills and abilities:

1

Knowledge/Experience

• Strong track record in insurance
• Knowledge of UK social housing is not essential
• Prior experience of managing claims management staff is desirable

2

Skills

• Excellent understanding of insurance policies and insurance market
• Professional qualification in insurance or related field.
• Standard of written communication suitable for Board reports
• Experience with claims management software and is desirable but training can be provided
• Excellent communication skills
• Analysis and problem solving skills
• Strong facilitation, negotiation and report writing skills
• Ability to communicate complex issues to a diverse range of audiences

3

Abilities

• Strong analytical approach
• Self-motivated with appetite to take on a wide range of challenges
• Comfortable with changing priorities to suit business need

4

Behavioural competencies

• Comfortable as a team leader and a role model for others
• Willing to mix with other teams and build relationships around the business
• Sensitive to the needs of team members