Key Accountabilities:

Claims Strategy

• Provide strategic management of the claims handling process including, where necessary, a review and implementation of process improvements
• Strategic management and oversight of claims handling service providers including Employers’ Liability and Motor claims, as well including general performance reviews, arranging audits and regular review meetings
• Take a lead role on service provider tenders, working with colleagues from Procurement and Legal
• Engagement with all levels of the business to ensure that appropriate information is provided, and where necessary lessons learned are communicated within the business

Claims Handling

• Handling of public liability claims of varying value and type including obtaining claims investigation information from operational colleagues to assist in the defence of civil claims
• Act as lead for the insurance team in respect of large and complex insurance claims, ensuring appropriate use and management of external expertise (e.g. loss adjusters and claims litigation solicitors)
• Effective and timely management of the team email box and the Claims Portal to respond to claims and other communications

Insurance

• Reviewing and vetting of insurance and liability clauses in contracts, ensuring each contract reflects the company’s risk appetite, balancing this against the commercial opportunity of the contract
• Collect and review underwriting data and ensure it is relevant and accurate for the Operational, Owner Controlled Insurance Programme (OCIP) and pensions-related employee benefits programmes in line with best practice, particularly with regards to the requirements of the Insurance Act 2015
• Manage the annual renewal of the insured pensions-related employee benefits programme, working with the Insurance Manager to review strategy
• Be a point of contact for general insurance queries and mid-term adjustments, where relevant
• Assist the Insurance Manager in scoping the insurance strategy for the company
• Act as deputy to the Insurance Manager where necessary

What You’ll Bring

• CertCII or above is desirable but not necessary
• Relevant technical qualifications in insurance and/or claims handling or the ability to demonstrate relevant experience
• Strategic management skills particularly pertaining to claims strategy, management and insurance
• The ability to identify and implement process improvements
• Practical demonstrable experience either in-house, insurer or broker background
• Demonstrable knowledge of relevant the claims handling protocols and ability to manage complex claims in Public Liability, Employers Liability and Motor
• Knowledge of other types of claims is desirable
• Knowledge of complex insurance programmes and the London insurance market
• A sound knowledge of all of the usual lines of coverage purchased by a company the size and nature of Cadent
• An ability to critically review diverse sources of information and data, draw conclusions and produce compelling insurance and claims analysis, reports, presentations and strategies
• Experience of managing a claims handling software system, including admin, data management and reporting (Evoclaim ideal but not essential)
• Knowledge of SAP system, the ability to search for records
• Ability to collaborate and work as part of a team
• Ability to liaise with multiple stakeholders and manage expectations (across the business with managers and employees at different levels)
• Strong relationship and communication skills. Able to build relationships with a wide range of stakeholders including communicating at senior levels within the organisation and a wide variety of external stakeholders
• Ability to define and establish a clear governance structure for civil claims
• Able to identify and establish a clear strategy on complex matters and ensure this is shared with all stakeholders and adhered to
• Ability to manage a mixed in-house and TPA claims provision.

What’s In It For You

• 25 days holiday, plus statutory days and option to buy more
• Competitive salary
• Pension Scheme – double match up to 12%
• Opportunity to earn bonus
• Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances and healthcare packages
• My Offers membership card – offering discounts and savings from hundreds of retailers
• Support with financial wellbeing
• Access to our Occupational Health Services

Be who you want to be

Cadent embraces Diversity and Inclusion. We celebrate what makes us different, as well as what we have in common.  This enables us to work better as one team shaping a dynamic, innovative and inclusive culture.  Our employee communities support us in keeping our employees engaged and motivated and through our partnerships and covenants we ensure our workforce reflects our communities in all their diversity.

Cadent is a Disability Confident employer so if you require any reasonable adjustments as part of our recruitment process, please get in touch and let us know.  We’re also happy to discuss flexible working options should the role accommodate it.