Insurance & Claims Manager, Ladbrokes, North West London – Competitive Insurance & Claims Manager required by Ladbrokes on a 14 month FTC basis, to be based at their Head Office situated in North West London. Ladbrokes operates across shops, telephone betting, mobile and online. In every channel we strive for innovation, quality and distinctiveness. We want customers to have an easy and engaging experience, which sets us apart from the competition. In fact, we want our customers to be our biggest fans! We have a tremendous track record dating back to 1886 and today the Ladbrokes team is 16,000 colleagues in the UK, mainland Europe and beyond. If you're passionate about sport and have a 'can do' attitude, Ladbrokes is the place for you!

Main Purpose of the Role:

The role will involve:

• Handling a range of Commercial claims including Property, Liability, Motor Fleet and Personal Accident (travel). This will entail liaising with insurers, loss adjusters and internally on a daily basis and collating detail on and investigating claims and negotiating settlement within area of responsibility with assistance from other internal teams including health and safety. The focus will be ensuring the claims are settled promptly and efficiently and that all documentation is completed including liaison with external loss adjusters including recovery of losses where possible from third parties including MIB
• Support to the Head of Insurance and Risk to administer Group’s Insurance Programmes
• Ensure Insurance Policies arranged by Landlord’s are reasonable, appropriate and cost effective
• Maintain high level of knowledge of market developments
• Assist with the arrangement and maintenance of appropriate insurance protection for the Group and advise on insurance matters to operational units for UK and Ireland including collation of data for insurance purposes.
• Maintaining / updating and report runs using the MS Access database system

Ket Responsibilities: 

• Assist the Insurance and Risk Manager to ensure the Group Insurance Programme in place is adequate for the needs of the operational units and obtaining data including collation of data for insurance purposes.
• Communicate to brokers with any queries in relation to policy cover terms and conditions
• Internal consultation and negotiation within the operational units to ensure they are aware of insurance coverage in place and premiums charged and why and respond on any queries
• Assist operational units on claims reporting and handling in regards to various claims to ensure the business is back up and operational as quickly as possible and assisting where appropriate to recover any uninsured losses.
• Gather information for claims arising from any one of the 2000+ trading units across UK/Eire and 200 plus company cars insured for motor. Settle property damage claims, value can be up to £200,000. Settle Liability and Personal Accident claims with referral to the Head of Insurance and Risk in excess of £25,000 .
• Review, respond and assist with survey reports undertaken by Insurers to ensure adequate responses given to Insurers and that adequate resources are provided to protect the Group’s assets. • Vetting Landlord insurance premium costs to ensure accuracy.
• Control a database of details in relation to the UK/Eire operating units.
• Provide advice, support and guidance to operational units on all claims matters
• Provide professional advice to all areas of the business • Review and management of claims and insurance process making recommendations to the Head of Insurance and Risk where appropriate • Arrange audits and assess performance of service providers and claims handlers
• Commercial insurance experience is essential for this role along with excellent communication skills and a flexible and committed attitude.

Key Accountabilities:

• Commercial claims handling and liaison with various parties
• Recovery of insured and uninsured material damage and business interruption amounts from the Group’s or Third Party insurers.
• To ensure rapid response of claims adjusters to large losses.
• Assist with the arrangement and maintenance of appropriate insurance protection for the UK operations and advise on insurance matters to operational units in UK and Ireland including collation of data for insurance purposes.
• Overseeing the policing of landlord insurance demands against error and fraud. • Maintain high level of knowledge of market developments • Provide guidance on identifying new insurable risks, major projects and acquisitions / divestments
• Maintenance and understanding of the MS Access database system

Skills Required:

• Member of relevant professional body.
• Minimum CII qualification.
• Wide experience in all aspects of insurance and claims handling.
• Reasonable understanding of contractual and legal principles.
• Insurance background with at least 5 years’ experience in insurance industry.
• Proven negotiation and interpersonal skills with similar level of management.
• Ability to discuss and negotiate with Insurers and Insurance brokers on technical insurance points.
• Good Communication skills.
• Proficient in the use of Word and Excel.
• Ability to prioritise workload and work on own initiative.

This is an urgent requirement at Ladbrokes, and interviews will take place ASAP. If you feel you have the requisite skills and experience for the Insurance & Claims Manager role, then please send your CV across to Elaine in the Ladbrokes Resourcing Team.