In a nutshell

This role is all about the comprehensive analysis of claims and insurance data. Also supporting the Claims Manager with the supervision of our outsourced providers ensuring that the appropriate information is sourced and provided to effectively manage claims. Providing support to the wider Safety & Insurance team to help identify trends and emerging issues and contributing to the development of programmes to minimise risks across all areas of the Business protecting our Brand & reputation.

What I need to do

• Analyse claims trends, interpret data and present concise summaries of management information for risk management purposes. Develop and maintain appropriate periodic reports, data analysis and dashboards to enable the presentation of key data to both internal and external Stakeholders and to support the insurance renewal programme. Support the regular updating of our claims handlers on Sainsburys’ and Sainsbury’s Argos policies, processes and systems.
• Support the management of claims enquires across both Sainsbury’s and Sainsbury’s Argos through appropriate investigation and involvement. Building relationships across the non-food technical teams to ensure that product related issues are identified quickly and managed effectively to minimise brand impact. Supporting where necessary the out sourced claims handlers.
• With the relevant technical teams identify the opportunities to improve product descriptions, website information, instruction books etc. to reduce the risks of future claims. Providing feedback to the Claims Manager and Insurance Manager on areas for development and improvement across Stores, Depots, Sainsbury’s Argos and Sainsbury’s Bank.
• Co-ordinate self-insured property claims arising from non-operational sites across the Estate instructing property claims handlers on property liability decisions, reinstatement works and claims settlements.
• Co-ordinate & manage miscellaneous insurance, recovery & claims processes associated with landlord and tenant claims.
• Provide support, technical advice and training to Sainsbury’s Careline, Sainsbury’s Argos Customer Services and Safety Direct. Act as a subject matter expert providing insurance and risk management support to non-food product development teams across the business developing the Insurance “Centre of Excellence”. Support product related Serious Incident committee’s in the event of a serious incident.
• Support the Insurance renewal process with the team through the development of robust renewal information.
• Actively participate in companywide risk management projects and new initiatives.
• Develop a strong network of stakeholders within the business promoting the professionalism of the Safety & Insurance team and deputising for the Claims Manager as necessary.

How I will succeed

Success in the role will be seen by improved communication to Stakeholders and promoting an informed understanding by way of analysis of the impact of the cost of claims and non-compliance to the Business.

Measures of success in this role are generally indirect but improved claims repudiation rates, claims numbers and claims costs, Insurance audit outcomes, stakeholder feedback and long term incident rate reductions are all measures that will point to success.

What I need to know

• High level of competency and experience in the use of Excel and other systems
• Broad experience of dealing with a variety of stakeholders & also customer complaints both verbally and in writing.
• Experience of liability claims handling and experience of working with outsourced providers and in house stakeholders.
• Ability to attain Diploma in the Chartered Insurance Institute within a reasonable time frame.

What I need to show

• Strong analytical, problem solving and analytical skills.
• Strong project management skills and the ability to manage multiple activities simultaneously maintaining accuracy whilst working at pace.
• Excellent communication (verbal and written), PC and interpersonal skills
• Commitment to ongoing personal development

Resources available to me

• Support from a network of stakeholders including the Product Technology teams, Field Safety Teams, Safety Direct and central Safety & Insurance teams
• Administration support from Corporate Services Professional Support Team
• Outsourced claims handling teams both in Sainsbury’s Argos and Sainsbury’s

What decisions I can make

• The jobholder has the authority to manage claims under £10k in the most appropriate manner to minimise financial & reputational loss to the company.
• The jobholder with the authority of the Claims Manager may liaise with Insurers, Loss Adjusters and third party agents in the management of claims, to agree an appropriate strategy.
• Decisions on key project areas and areas for improvement / follow up will be decided by the Job Holder jointly with the Claims Manager