Insurance administrator (temporary contract until 31/12/19)
Date posted: 
Tuesday, 30 April, 2019
Job type: 
Insurance support and administration
Closing date: 
Thursday, 30 May, 2019
TBC    Farnborough, Hampshire
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 Department processes                                                        

  • Providing administration support including the processing of expense claims (6 people), booking meeting rooms, typing meeting notes, saving documents to workspace and preparing presentations
  • Supporting departmental processes around communications (articles and newsletters), document, creation and retention (DCRD), sharepoint management, insurer liquidations, customer satisfaction survey and maintaining business recovery plan
  • Non-disclosure agreements (NDA’s) – review tracker and chase brokers if updated ones required
  • Support departmental efficiency and continuous improvement including the use of technology and corporate templates/branding
  • Review data for variances and integrate data to understand underlying causes of variances year on year and report on findings
  • Support for team on corporate branding of documents and powerpoint presentations
  • Support review of Group Insurable Risk intranet site and monitor and update content
  • Work with Shared Services communications team to understand corporate branding rules and intranet
  • Support in writing and maintaining business support team process and procedures in business management system (BMS)
  • Support the delivery of management information and analysis to enable timely and effective reporting to the businesses, senior management, brokers, GIR team members (and others as required)
  • Providing support across the administration activity for all insurance renewals including preparing reports for data review and reviewing data for variances
  • Focal point for insurance certificates working with brokers and distributing to customers
  • Support data cleansing of existing data and entry of missing information in the risk management system
  • Support in uploading all renewal reports to brokers online document repositories
  • Support in reviewing and updating insurance handbook/summaries (with support of rest of team)
  • Maintain customer/stakeholder listings to enable the team to have up to date lists of customers to contact
  • Support in department in meeting requirements of new GDPR regulations

Risk management system (Riskonnect)

  • Updating database documentation, procedures and definitions
  • Administration required to support risk management system including amending users, access permissions, preparing system for values collections, updating business hierarchy, training users
  • Scheduling of reports to the businesses
  • Testing new versions of the Riskonnect system
  • Support developing, running and maintaining premium allocation models
  • Support cleansing of existing data and entry of missing information in the risk management system to ensure the system can be utilised to its full capability
  • Work with Riskonnect for the support of risk management system
  • Support for uploading policy documentation and updating insurers and premiums for all policies




  • Understanding of the insurance market and how it works





  • Fully conversant with the Microsoft office software suite particularly Excel and PowerPoint
  • Skills to summarise data in Excel using pivot tables to create charts
  • Collaborates with internal and external stakeholders
  • Strong customer focus and the ability to build relationships
  • Management information analytical skills – ability to analyse and interpret data
  • Teamwork and negotiation skills
  • Good organisational skills – an ability to manage the workload, plan ahead and manage conflicting priorities
  • Self-motivated
  • Good financial skills to review and manipulate numbers and review data for variances



  • Experience of operating within a customer environment
  • Experience using computers, networks, and databases
  • Experience working in an insurance function



Apply now