Department processes                                                        

• Providing administration support including the processing of expense claims (6 people), booking meeting rooms, typing meeting notes, saving documents to workspace and preparing presentations
• Supporting departmental processes around communications (articles and newsletters), document, creation and retention (DCRD), sharepoint management, insurer liquidations, customer satisfaction survey and maintaining business recovery plan
• Non-disclosure agreements (NDA’s) – review tracker and chase brokers if updated ones required
• Support departmental efficiency and continuous improvement including the use of technology and corporate templates/branding
• Review data for variances and integrate data to understand underlying causes of variances year on year and report on findings
• Support for team on corporate branding of documents and powerpoint presentations
• Support review of Group Insurable Risk intranet site and monitor and update content
• Work with Shared Services communications team to understand corporate branding rules and intranet
• Support in writing and maintaining business support team process and procedures in business management system (BMS)
• Support the delivery of management information and analysis to enable timely and effective reporting to the businesses, senior management, brokers, GIR team members (and others as required)
• Providing support across the administration activity for all insurance renewals including preparing reports for data review and reviewing data for variances
• Focal point for insurance certificates working with brokers and distributing to customers
• Support data cleansing of existing data and entry of missing information in the risk management system
• Support in uploading all renewal reports to brokers online document repositories
• Support in reviewing and updating insurance handbook/summaries (with support of rest of team)
• Maintain customer/stakeholder listings to enable the team to have up to date lists of customers to contact
• Support in department in meeting requirements of new GDPR regulations

Risk management system (Riskonnect)

• Updating database documentation, procedures and definitions
• Administration required to support risk management system including amending users, access permissions, preparing system for values collections, updating business hierarchy, training users
• Scheduling of reports to the businesses
• Testing new versions of the Riskonnect system
• Support developing, running and maintaining premium allocation models
• Support cleansing of existing data and entry of missing information in the risk management system to ensure the system can be utilised to its full capability
• Work with Riskonnect for the support of risk management system
• Support for uploading policy documentation and updating insurers and premiums for all policies