Selfridges Group Overview

Selfridges Group is a collection of international department stores that exist to imagine and create a sustainable future for its people and customers.  The Group is comprised of Brown Thomas Arnotts in Ireland, Selfridges in the UK, and de Bijenkorf in the Netherlands, operating a total of 18 stores under the joint venture ownership of Central Group and Signa Holding. Although part of an overarching group structure, the business has purposefully sought to maintain the individuality of each brand and as such they all have a distinct positioning, in keeping with their local market and the customers that they serve.

The role of the Selfridges Group Central Team is to provide insight, financial reporting, audit, risk, insurance, sustainability, legal and governance services for the shareholders; technical advisory and central efficiency for the banners; and to identify, drive and facilitate opportunities and thought leadership for the Group.  Our culture is a dynamic and fast-paced one, and those with a pro-active mind-set, strong communication skills and an international perspective will find Selfridges Group an exciting, challenging and fulfilling organisation in which to work.

Know the role

In this role you will be responsible for:

Stakeholder Management and Engagement

• Build and maintain relationships with internal stakeholders across Selfridges Group and Banners
• Build and maintain a strong external market and peer network
• Primary day-to-day insurance contact for Group and Banners, and broker service team
• Deputise for the Head of Risk and Insurance when required

Global Insurance Programme

• Manage the annual insurance fair presentation of risk process, including setting and agreeing timelines and data requirements, collection, analysis, and presentation of information
• Manage mid-term changes and policy endorsements, including cover for new risks, projects, events and services, locations, and disposals
• Identify insurable risk gaps, explore solutions with brokers, and make risk transfer recommendations to the business where appropriate
• Prepare Banner budgets and guidance in line with business strategy and manage all invoicing, payments, remittance, and recharging
• Communicate cover arrangements, premiums, claims processes and recoveries to key stakeholders, and keep guidance up to date
• Maintain a robust insurance data and document archive

Claims Management

• Oversee day-to-day claims reporting and handling across multiple classes

• Manage the claims notification process to ensure adequate information is submitted to insurers to maximise recovery. Ensure that claims are redirected to or recovered from third parties wherever possible
• Liaise with insurers, adjusters and broker claims teams, and analyse/report on claims to internal stakeholders where necessary
• Review, improve, and cascade new procedures as necessary

Risk Management

• Support the business to effectively deliver new events, projects, and services. Review and advise on effective management of new risks, and make wording recommendations for associated insurance clauses in commercial contracts
• Co-ordinate insurer survey programme, review findings, and oversee completion or response to recommendations
• Support the Group Risk Management Committee process, including review of risk insights, preparation of meeting packs, and minutes
• Ability to provide accurate and timely risk and insurance advice to stakeholders, including response to policy queries, contract reviews, and operational risk management issues
• Capability to develop guidance documents and training materials to improve Banner risk and insurance knowledge

Know what we’re looking for

The successful candidate:

• A passion for Retail, with the ability to convert that into practical, supportive and solution led advice to ensures we do the right thing, in the right way.
• Minimum Chartered Insurance Institute (CII) Certificate level qualified, with a desire to develop further / work towards Diploma level qualification
• Comprehensive risk and insurance knowledge, including awareness of market developments, trends, new risks, and solutions, maintained through a combination of formal / technical training and industry webinars/seminars

• Strong interpersonal skills with the ability to build strong relationships, and communicate, influence, and proactively challenge a range of stakeholders
• The ability to convert ‘insurance’ jargon into the commercial language of the business and improve practical understanding
• Strong planning, written and organisational skills, with experience of collaborative/matrix working to deliver against key deadlines
• Experience of managing multiple projects concurrently without supervision, including working under pressure and adapting to requests with short timelines
• A self-starter with perseverance, resilience, and the ability to explore and understand unfamiliar areas of the business
• An investigative, analytical, problem-solving approach with a strong attention to detail, e.g. finding solutions to non-conventional risks within conventional programmes
• The ability to effectively gather and analyse relevant data and information, identify irregularities, and challenge it where necessary 
• A willingness to keep up to date with the external environment best practice and be involved in membership organisations, such as AIRMIC
• Excellent IT skills, particularly Excel and PowerPoint
• Willingness to get involved with Group communities and initiatives