JOB SUMMARY

As a member of the Global Insurance team, the Director, Insurance – EMEA manages critical elements of Marriott’s insurance programs within the EMEA Continent, including negotiation and placement of certain local insurance coverage.  The position is also principle point of contact for coverage analysis, contract review, and consult to other Owner and Franchisee procured insurance programs, and allocation of insurance premium for various coverage lines of business.  The position interacts with Marriott’s hotel operations, global safety and security (GS&S), claims, development, hotel owners, corporate management, insurance brokers, insurers, and outside vendors.  The position will manage, coach and develop the team of associates responsible for the EMEA portfolio of franchised / managed hotels and new ventures.  

The position has a dual reporting relationship to the Vice President, Business Finance & Administration, Europe for administrative and continental direction and the Sr. Director, International Insurance (located in Bethesda, Maryland USA) for technical day-to-day responsibilities and strategic risk management direction.  

SCOPE / BUSINESS CONTEXT / EXPECTED CONTRIBUTIONS

Scope:

• Number of Direct Reports – 1
• Titles of Direct Reports – Senior Manager, Insurance - EMEA
• Number of FTEs – 1
• Budget Responsibilities – N/A

Expected Contributions:

The Director, Insurance, EMEA will be expected to manage one’s workload with limited direction to provide risk management support across EMEA’s asset portfolio and co-ordinate with other Risk Management disciplines. The position includes the following essential duties:

1) Property and Casualty Insurance Placement & Support 

• Manage EMEA’s property and casualty insurance program and risk transfer strategies while maintaining positive relationships with insurers and brokers providing services to the region.
• Manage the general liability program placed in the EMEA region to include development of renewal market strategy, underwriting data collection negotiating pricing & terms, actuarial analysis, and integration of new properties & acquisitions, acting as resource and maintaining positive broker and insurer relationships
• Oversee vendor/concessionaire liability insurance program(s), including negotiating local pricing and terms, as well as marketing and advocacy of company’s global vendor insurance program on a Continent basis
• Manage the international insurance compliance tracking process and external partners, including system development
• Assist Risk Finance department & regional broker in EMEA analysis and administration of premium allocation as part of the casualty insurance program
• Educate, promote and attempt to convert legacy SPG hotels that are currently outside of Marriott’s insurance program
• Oversee insurance training support to hotels and continent operations
• Consult on procurement and placement of the AC Hotels Insurance Program

2) Development & Contract Support 

• Support hotel, JV partnerships and Homes & Villas by Marriott growth through negotiation and manuscription of contractual insurance, pricing strategy, and indemnity provisions for new deals and on-going operational needs e.g concessionaire/vendor agreements.
• Manage analysis and review of Business Case Analyses (BCA) in partnership with GS&S

3) Management Supervision

• Supervise Sr. Manager, Insurance – EMEA in execution of responsibilities, including management of day-to-day insurance, contractual, and coverage support to the Continent 
• Provide staff development, including training, effective performance feedback, evaluation, and career development
• Motivate others to help meet necessary continent and risk management department goals

4) Other

• Strong partnership with GS&S and Claims to identify and define risk mitigation or loss trend strategies 
• Monitor, consult, and market HOOP program to prospective Marriott departments and Hotels as necessary 
• Monitor insurance markets to maintain program competitiveness 
• Develop and administer annual stewardship reports to continent leadership
• Conduct training for peer departments and hotel leadership or finance teams
• Manage special projects as required

CANDIDATE PROFILE

Experience 

• At least eight (8) years of corporate risk management experience, lodging or related industry preferred.
• Demonstrated expertise with large and complex commercial insurance programs and contract review
• Experience with placement of foreign multinational operations a plus.
• Demonstrated expertise with large and complex commercial insurance programs and contract review

Education or Certification 

• B.S. Degree required in related discipline preferred.
• Demonstrated commitment to ARM / CPCU or similar course work 

Knowledge, Skills, and Attributes 

• Strong ability to multi task and manage competing priorities between two different roles of responsibility and supervisors.
• Responds to leadership, solves and makes decisions on more complex/non-routine business requests with moderate to high risk.
• Utilize strong analytical problem solving skills to assess degrees of risk and acceptability
• Monitor insurance markets to maintain program competitiveness.
• Provide direction and risk management development opportunities to regional associates
• Meet with hotel management, hotel owners, and hotel asset managers as necessary 
• Effectively balance cultural diversities, country requirements, and customs on international insurance programs
• Ensures that all work is completed effectively; monitors the progress of work against schedules and budgets; maintains high performance standard.
• Works to enhance the organization’s capabilities through effective staffing and development of insurance through:
  • coaching Insurance team to collaborate with others
  • using appropriate Marriott interviewing tools to hire the best people available from inside or outside organization
  • establishing goals and delegating tasks appropriately 
  • providing timely coaching and feedback
• Assists associates in achieving business results by:
  • identifying opportunities to enhance the effectiveness of business processes
  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution
  • participating in setting department operating plans
  • recognizing and celebrating team successes
  • achieving results against budget within scope of responsibility
• Strong people management skills; ability to motivate others to perform at peak levels; ability to enhance the organization’s capabilities through effective management of resources and skills.
• Excellent communication and interpersonal skills. Ability to work effectively in a collaborative work environment with senior management, owner representatives, brokers, peers and subordinates.
• Ability to motivate autonomous teams towards common strategic department and organizational goals
• Supports, manages and initiates change within the organization, taking steps to remove barriers or to accelerate its pace.
• Fosters relationships and a positive climate to build effective teams that are committed to organizational goals and initiatives.
• Strong and effective negotiation skills/experience and ability to work in a consulting capacity