We want you to grow at NHG, and this role gives a unique perspective into insurance within a large Housing Association. We ensure that the organisation has a robust and accurate  Insurance platform to work from, with good information produced on time.

You will be responsible for:
 

• Providing day to day administration services to both internal and external customers whilst giving excellent customer service and meeting KPI’s
• Managing  insurance claims in line with FCA insurance practice regulations
• Produce claims management reports using claims data to provide trend analysis on outstanding direct insurer. 

• Monthly reporting to the Group Insurance Manager on how outstanding claims will be settled by an agreed date
• Help with the annual renewal process and collation of data and presentation to brokers and insurers to ensure that NHG achieve best cover and premium value
• Providing insurable risk guidance to our development and asset management teams to ensure all new development projects and fire safety contracts have the appropriate cover to help protect Notting Hill genesis in delivery of our development and asset management    objectives
• Support business areas to improve their claims performance to achieve an improvement in loss ratios
• Maintaining the central repository for all policy documentation, certificates, schedules and renewal data
• Supplying the Taxation Team with monthly management accounts from the PCC
• Providing Treasury Team with Policy documents showing lender details at each renewal
• Liaising  with insurers, loss adjusters and internal customers in the resolution of problems and queries relating to settlement of claims
• Acting as  main point of contact on bordereau claims and collection intermediary between insurers and/or all external/internal parties within NHG 
• Maintaining the property insurance data base to ensure that the insurers are notified of any additions and deletions to our property portfolio and that the data is full and complete for renewal purposes

 
The Ideal Candidate

We are looking for an individual who holds the CII Certificate of Insurance with proven experience of the UK property and construction sector, with good technical knowledge of claims management and proven experience in placing all classes of commercial insurance.

You should be a proactive and self-motivated individual who enjoys a challenge and have the motivation to get things done.

Your previous experience of insurance will be invaluable.  Your keen eye for details will ensure that quality is not compromised while working to strict deadlines and with a large volume of work.

Central to this role will be your ability to develop good relationships with internal and external customers.

If this role sounds like the role for you, we would love to hear from you!
For further information or an informal conversation regarding the role please contact Tom Bullock 07384 798 495 , tom.bullock@retinue-solutions.com    
 
To apply for this role, please upload your CV and Supporting Statement. Your Supporting Statement will need to address the behaviours and essential criteria listed in the Role Profile and should  provide examples of how you demonstrate these skills.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.