We’re Europe’s leading airline – with a network of over 1000 routes across 35 countries.  We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer.

We have also been named as Britain’s Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. We support. We empower. We excite. And we do it our way. We’re uniquely different. We’re easyJet.

JOB PURPOSE

• To ensure that appropriate contingency, continuity and crisis management plans and procedures exist across the business in line with easyJet’s integrated resilience framework and to continue to develop and improve the capability of the business to respond to events that negatively impact the brand, reputation and group financial position. 
• To ensure robustness of the company’s response to events that can negatively impact the brand reputation and financial position.  The role will be supporting the organisation with a framework of documentation, guidance and coaching that enables the creation and validation of appropriate response, contingency and continuity plans.
• To ensure that key crisis management facilities are in a state of readiness at all times and make a significant contribution to the delivery of the team objectives.
• To support and develop the company’s approach to post-aircraft accident humanitarian response.
• To support in the designing and delivering the exercise and training programme and simulation sessions for the Crisis Management Team, Business Continuity coordinators and Emergency response teams.

JOB ACCOUNTABILITIES

• Assist all functional areas in the business to create, validate and regularly test crisis management, emergency response and business continuity plans.
• Provide support to the Crisis Management Team during any crisis centre activation, as a subject matter expert and by ensuring that the facilities are in a ready state at all times.
• Support the ADY - Recovery Centre and other decant facilities to ensure readiness for invocation.
• Define, maintain and review departmental standard operating procedures.
• Update, maintain and distribute departmental manuals.
• Facilitate exercise planning sessions, working with stakeholders, including identification of key objectives and designing exercises accordingly.
• Maintain rolling 12 month exercise programme, tracking exercises and real activations.
• Identify areas of the Integrated Resilience Framework that would benefit from a Continuous Improvement Review, ensuring that the overall objectives of the Business Plan are not compromised.
• Conduct reviews to enable effective assessment of crisis management and/or major business continuity activations to ensure any learning is incorporated into future planning.
• Be an advocate and super-user for various notification and alerting software systems.
• Work cross-functionally, seek to raise awareness of business resilience and advocate best practice across the Group companies.
• Support the development, maintenance and improvement of Station Emergency Response plans to respond to an aircraft accident/incident, including activation processes for Family Liaison Teams (FLT) and Special Assistance Teams (SAT).
• Be responsible for managing key departmental projects, from inception through to implementation.
• Facilitate training at network stations, deliver familiarisation sessions to CMT departmental reps and provide subject matter expertise in conjunction with design of any new relevant training.
• Maintain team’s online presence and meet other internal communication requirements.
• Fulfil the role of BR representative on-call primarily during an activation where required.

Requirements of the Role

KEY SKILLS & EXPERIENCE REQUIRED

• Knowledge of resilience streams including crisis management, emergency response, contingency planning, and IT disaster recovery.
• Ability to build connections and work collaboratively across boundaries at all levels.
• Project management experience with excellent planning and organisational skills to manage multiple streams of work simultaneously with proven track record of delivery.
• Experience of working with and within operational procedures.
• Experience of working effectively with external bodies (suppliers, regulators, local authorities etc.)
• Experience of working in a cross-functional environment.
• Experience of working in a cross cultural environment where one size doesn’t fit all.
• Experience of running and facilitating exercises, workshops and group activities, ideally in emergency response/crisis management scenarios
• Experience in training delivery and providing subject matter expertise in a learning environment, ideally in emergency response/crisis management scenarios

LOCATION & HOURS OF WORK

• This permanent role will be based in Luton, and will be 40 hours per week.  Some travel is required to provide training, support and execution of key accountabilities. 

Business Area

 Safety

Primary Location

 United Kingdom-London-London Luton Airport

Organisation

 Ops Risk

Schedule

 Full-time